This is an example incident

Tue, 17 Oct 2023 13:59:42 +0200

Oct 17, 13:59 CEST
Resolved - Empathize with those affected and let them know everything is operating as normal.

Oct 17, 13:49 CEST
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Oct 17, 13:55 CEST
Identified - As you continue to work through the incident, update your customers frequently.

Oct 17, 14:25 CEST
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.